My husband and I have been been bringing both of our dogs here for the last 2 years. They are great! I love that once we were established if we had questions or I was nervous they allowed me to call or send pictures via email for help. They are all so friendly. I also like that they give you all your options and all the prices and help you choose the best and most affordable treatment. My pug ate garlic last year and had to stay overnight and we didnt feel that they were unfair with the fees for the large amount of treatment he needed. We are moving to NB this week and stopped by for a last nail trim and flee medication. Thanks for everything. Would recommend.
I walked in with a Persian cat and walked out without a Persian cat and a $1,000 bill. When my husband (thoracic surgeon) asked questions as to what could have possibly happened for a cat to go under cardiac arrest but for over sedating the cat. The doctor became very defensive. He said you are accusing me! After a 5 minute exchange, the doctor turned around and slammed the door. I just lost my cat but the doctor felt he had the right to slam the door. Unfortunately for the clinic, I am a medical negligence lawyer and took a copy of my file. I truly feel my cat died because of the doctors negligence. Never going there again. Oh wait, no need, I dont have a cat anymore!
Highly recommend!! Exceptional service right from the minute you walk in the door and beyond. They took excellent care of my cat, Sophie aka Silly(dental work) The prices are very reasonable. They took me within an hour of calling!! A very busy clinic however, the Vet took time to examine our Silly and answer all our questions and concerns. He was clear and concise with his answers, very informative. They follow up on each visit and also call to see how Silly was doing. Always offering exceptional care. I cannot say one bad word about this clinic. Just excellent!
I took my bunny pet for over 4 years to this location and the staff was NOT there when I needed them the most. I came to them for the first time after having researched for a vet that specialized in "exotic animals," as most vets in Ottawa do not take in pets such as rabbits and considered them to be exotic. At the time, the staff confirmed that taking my bunny to their location was OK as they did take bunnies in. Fast forward to a few days ago (April 23rd, 2018), I called them in to book an appointment for my bunny who was not feeling well at all and needed to be seen immediately. She was experiencing seizure -like episodes and partial paralysis of her hind legs . When I called and described the symptoms, the person on the phone communicated that they could not see my bunny and later said that "the vet did not feel confident taking your bunny at this time." For those of you reading this review and with a pet at home, this is certainly NOT what you expect to hear from the only people who you trusted with your pet's health and well being. I think these people should have been honest since day one! If they do not feel"confident" seeing exotic animals, then do NOT ADVERTISE otherwise. In my case, my bunny pet did not make it. However, it would have been so much more bearable if the people I trusted at the beginning (Bank Street Animal Hospital) had been HONEST about their expertise level since day one.
They've been a blessing to me and my cat after he ate string and required surgery. Currently out of work and they've always taken the care and life of my cat over making a huge profit - from meds to post op check ups and the surgery itself. Will be a happy client of there's for years to come!
Bank Street Animal Hospital is a Canadian Veterinary Care based in Ottawa, Ontario. Bank Street Animal Hospital is located at 2446 Bank St #123, Ottawa, ON K1V 1A4, Canada.
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