My husband gave me a gift certificate for a massage. The spa is lovely and the staff make you feel special. I loved the massage. I purchased a laser hair removal package. I could not be happier with the results. The technician is experienced, provides detailed information and skillfully executes the treatment. I have also had two pedicures there. Fantastic experiences. Its a little oasis of pampering and I love going there.
Incredible service, massage quality, and friendliness. Thank you for a great experience for both my husband and I! Special thank you to Peter and Natasha-- very skilled RMTs!
Had a massage with James yesterday and it was amazing! As always, the team and the facilities were wonderful. A lovely retreat in the heart of the neighbourhood.
I chose Renu for my laser hair removal (for my underarms). From my first phone call to my last session, I have had a wonderful experience. The friendly receptionist greeted me on the phone and answered any questions I had. I did my first consultation with Katie who was great to talk to. She was very honest with the process (about how it might not work. It doesn't work for everybody) and about what to expect.I started coming to the sessions and every time was warmly greeted and offered a choice of beverages. I waited in the "relaxation room" which I immensely enjoyed. It definitely lives up to its name and is far better than a regular waiting room! The wait was never long.The sessions themselves were quick. Katie always made sure I was comfortable and would ask if I needed a break. Though I have a relatively high pain tolerance, I can certainly say that the dentist hurts more than the laser. Overall it took me 7 sessions and the results are great! What little hair is left is fine and nearly invisible.I cannot recommend Renu and Katie highly enough and will be returning to get my legs done!
I went in for a back treatment and Anne was great. She made me feel very comfortable and the service was great, however, on their website it said that the Heavenly Back treatment included a hot stone massage, which I did not receive. After seeing it on their website, I asked if the hot stone massage was included in the treatment when I initially made my appointment and I was told it was. I also asked a second time when I received a reminder call the day before my appointment and again, I was assured that the hot stone was included. Needless to say that I was looking forward to the hot stone massage. When I went in for the treatment, I was surprised when she told me the treatment was over, yet there was no hot stone massage. I told Anne and she said she was not aware nor was she trained for the hot stone massage, and the receptionist seemed puzzled too when I told her I was assured that my treatment would include a hot stone massage and that it is also written on their website. Overall, my experience was good but I was very disappointed that I did not receive the hot stone massage, especially after inquiring about it twice and I was assured that I would. To be honest, the hot stone massage was what sealed the deal for me compared to other spas that offered a back treatment, so I was bummed out since I felt like I could have received an equally good treatment at another spa for a better price.
Renu Massage Therapy and Spa is a Canadian Spa based in Ottawa, Ontario. Renu Massage Therapy and Spa is located at 1432 Wellington St W, Ottawa, ON K1Y 2X2, Canada.
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