Ashley, is a great and reasonable manager. Good customer service. Reasonable prices. Convenient location.
I called to process a payment days before the rent on my storage unit was due, it was not processed, and I was charged late fees.Service is slow (it took 40 minutes to set up my account, nearly an hour on the phone to sort out mischarged late fees) with little communication between departments/ customer service reps. Calls are redirected between departments and because of the poor communication/ documentation of communication it is difficult to get things done in a smooth efficient or accurate manner. I was told I would be called back by the manager and never was.On the plus side: the storage units are well kept and clean.Edit: When calling I believe your call goes through a general customer service line that isn't connected to the location you are dealing with. And from the sounds of it each location may have different policies, which makes doing anything over the phone exceptionally difficult. "I don't know," was the answer I received to most of my questions. In order to speak with the Britannia location I could not call directly, instead I was told I would receive a call back. I did not receive a call back.
fast service - clean pick-up. When I had to extend my rental by a day - there was no problems. Overall a good experience
Cons: 1) reserving a locker ahead of the move in date doesnt mean you have a locker reserved. I was told that " it does not matter". This was the case atleast when I moved in on Aug 31st ( a busy day at uhaul).2) Overall the system seems unorganized and I had a follow up issue with the storage locker I got. The issue was apparently rare though.Pros: 1) They managed to hook me up with a big locker at short notice2) First month is free3) Move in and move out process is relatively simple
These people are scam artists. There is a 15$ fee for insurance in driving their vehicle. However, if you are able to get your insurance company to provide insurance for their vehicle, then the 15$ is not required. Initially, I got a paper slip from my insurance that confirmed they will cover me. However, they said it wasn't sufficient and they still charged me 15$ saying the money will be returned back if we can get our insurance to contact them and confirm they will cover the vehicle. We went to our insurance company, they called and emailed them indicating that they will cover for me. However, they never responded to any of the email or calls. They ignored me when I went over to talk to them and pretended that the conversation never happened. It wasted my time and they are a bunch of liars who only care about getting money. They literally stole my money and time and pretended it never happened.
U-Haul Moving & Storage of Britannia is a Canadian Storage based in Ottawa, Ontario. U-Haul Moving & Storage of Britannia is located at 2720 Queensview Dr, Ottawa, ON K2B 1A5, Canada.
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