Ive rented there for a few years . The office manager was 5 star as well Very helpful and assistances was always cheerfully offered .
I started out when they were Gladwin Storage and had excellent service. There have been a lot of changes with the change over to Access and not all of those changes have been positive for me. They are a typical big corporation with a lot of people who do not care about the person they are dealing with... to them, you are an account number. That being said, Franco and Juan are the nicest guys and its a shame they lost Juan. They better not lose Franco!! Hes thoughtful, kind and is thorough... I realize you are a big Corp, but losing customers will make you a smaller corporation... remember that. (Oh, and there are couple of the ladies on the phone/email that have been pleasant and responsive too). Be aware, its not a monthly rent!! They charge you every 4 weeks unlike monthly rentals so the rent doesnt come out on a specific date in the month ( like ever 24th - it would be like every 4th Wednesday). That was a shock to me! The units are what they are. Outdoor, so be aware there is no climate control but I think things are safe there. Ive been storing at Gladwin for a number of years and Im not aware of any safety issues. Franco, thanks for being such a great person, I hope Access values you.
Edit: as of July 24, I have received another customer satisfaction email from Access. That makes it the third one this week. Removed one star from review. I have not rented from them in five years, and I never gave them permission to contact me via email. Original review: This review is for my one and only storage rental experience at Access, which took place during May - August, 2013. Reason for reviewing an experience from five years ago: on July 22/23, 2018, I received an email from the company's marketing coordinator (Sophia), asking me for feedback about my experience, if I would recommend Access to others, and a Google review.Nothing remarkable stands out in my memory about my experience, positive nor negative. The storage unit was exactly as described in my contract, and there were no hidden fees. You get what you pay for, nothing more and nothing less. The only interaction I had with staff were a single phone call and picking up / dropping off the keys, so I cannot rate their customer service from that time.Please keep in mind that this is from literally five years ago, and it is more than likely that many things at Access have changed in that time.I am slightly uncomfortable that I was contacted about a singular experience from five years ago, from a company that I never authorized to contact me by email. Imagine if in 2018 Apple started contacting everyone who purchased the iPhone 5 when it first came out. This also means that my information was kept on file for five consecutive years, and then used without my consent. It's definitely important and proper for businesses to connect with their clients, but it might be good to set some limits.
I actually had more than 1 , easy access and good prices. No problems at all and I would be happy to go back if needs arise.
Excellent service, great advice, not trying to offer anything more then the size you need. Pleasant, patient and understanding. Highly recommended and satisfied. Monique Saikaley
Access Storage - Ottawa St. Laurent is a Canadian Storage based in Ottawa, Ontario. Access Storage - Ottawa St. Laurent is located at 2221 Gladwin Crescent, Ottawa, ON K1B 4K9, Canada.
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