I had to come twice to confirm an online police record check. I had to come in to confirm my id after an online registration. Why make the online form an option if it doesn't work? It didn't work for my wife and while I waited for an hour I heard other people come in for the same reason. First time I came in they had 1 queue open and the room was packed . The second time they had theth queues open but they never simultaneously were open. The room was full and they managed to serve 1 person every 5- 10 minutes. At one time three staff were standing behind the glass looking at the lady's phone and laughing together. This station is incredibly inefficient and slow! I used to go to the Orleans station and never had a problem .Something needs to be fixed here.
This is the worst. If it's very busy, you'll see a line inside and a line outside. They should'veprovided a tent for the people waiting outside. Someone could have a heatstroke. Also, the whole city of ottawa and gatineau goes to the office for their police record. So why let 1 place make all the processing? Why not do it in the other poice stations?
Public service at its WORSE!60+ people in wait-line; only 1-2 person at the counter. Very slow service. Bring an iPad with extra battery packs because you will be waiting minimum 3 hours. (Arrived at 7:30am before opening, left at 11:15am !!!)This place is a shame for human dignity. There are maybe 10 chairs for 60+ people. People are literally seating on the floor. The waiting line goes to outside of the building. Some people are waiting under the rain because the waiting room is too small. Wondering where the tax money goes to get such a poor public service... The whole city of Ottawa and Gatineau goes to this only police office for their police check record. A complete non sense. Why let one place make all the processing? Why not do it in the other police stations to spread the work load? Very bad management. The worst is that it cost $50, a racket!
I tried to do it online, twice. then a woman called me who asked me a question which was not stated in proper grammar: what she asked me was not what she meant. She got into big fight with me stating that no one else has any trouble understanding her. Then I got a call from someone else and though it finally seemed to work, i.e., I could finally enter a code in, he would not wait for me to get the code, though they are sent right away. I told him it would save time if he waited because I would just have to call again. Now I am calling again. I will speak to a supervisor and see what happens. This is not a good public service and the people you are dealing with do not know the first principles about providing public service.
TERRIBLE service. The online form didnt work to verify my identity and then I had to wait 2.5 HOURS just to verify my identity for volunteering. Ridiculous system that no doubt negatively impacts the social and volunteer involvement of the city. They need to hire more people and prioritize this instead so having so many officers watching for jwalking at bus stops, ridiculous
Ottawa Police Service Records Management Service Centre is a Canadian Police based in Ottawa, Ontario. Ottawa Police Service Records Management Service Centre is located at 2670 Queensview Dr, Ottawa, ON K2B 8K1, Canada.
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